The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.
Patient information leaflets are available via reception but copies can be viewed and printed as needed using the following links.
You may have received multiple correspondences from companies on your email regarding “GDPR” leading up to the end of May 2018.
In short, this is an EU legislation designed to ensure that any organisation that holds personal information about you, meets with high standards of compliance to protect that information from any unlawful dissemination or misuse.
Data protection policies have been in place within the NHS for a long time and the way in which your care is delivered, and information protected will not be impacted. The new legislation does mean that all holders of personal information (such as a GP surgery) must publish information for you to understand this fully. Please thus feel free to peruse and download the following documents. If you wish to obtain copies of notes, results etc then a Subject Access Request form can be downloaded below and please do read the brief instruction on it.
Your Doctor and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS. This information will either be written down (manual records), or held on computer (electronic records). These records are then used to guide and manage the care you receive.
You may also be receiving care from organisations outside the NHS (like social services). If so we may need to share some information about you so that everyone involved ion your care can work together for your benefit. Whenever this is necessary, your information will be handled in the strictest of confidence and will be subject to the principles of confidentiality.
Please see the list of links above for further information. If you have any specific concerns or queries then please ask a member of staff or submit a query via the email address at the bottom right of this page whereby we will endeavour to respond to your query as quickly as possible.
Freedom of Information (FOI) and Environmental Information Regulations (EIR) Requests
Our Practice is fully compliant with the Freedoms of Information Act 2000 (FOIA) regulations. Please click here for further information.
Please contact the Surgery if you have any particular questions but also please note as stated in the link above, any request for information under the FOIA must be made in writing.
Our Practice also strives to uphold the principles of the ICO Model Publication Scheme to ensure relevant information is available to all of our patients and service users. Whilst we try to publish all relevant information please enquire if you feel there is any missing useful information and see the Information Commissioners Office website for further information.
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
We take complaints very seriously. We always try to provide the best service possible, If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.
The Practice Manager
The Corporation Road Surgery
4 – 6 Corporation Road, Grangetown, Cardiff, CF11 7AT
If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card.