My Health Online is a web-based service provided by the Welsh health authority to allow patients to book and manage appointments and prescriptions. You will need to complete the respective application forms (links to which are on this page) and return them to the surgery. Proof of id is required.
Once set up you can login via the link provided and use the service. Our practice ID is w97063.
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Patient information leaflets are available from reception. These detail services provided by the Practice.
Medical educationOccasionally you may be asked to see the doctor or nurse with a student present.
Disabled accessThere is good access for the disabled to all of our consultation rooms.
Useful telephone numbersCardiff & Vale Local Health Board, PCIC Offices, Cardiff Royal Infirmary, Glossop Terrace, Cardiff CF24 OSZ.We currently have an open list and welcome requests for registration from patients living in or moving to the practice area.
Download the registration form here.
In order to complete the registration we require the complete form with:-
We recommend that new patients undertake a health check with a practice nurse.
Please ask for a health questionnaire, which is also available for download here.
Completing this ensures that your health records or up to date and
maximizes your use of the practice services.
How to registerWhen we have an open list we welcome requests for registration from patients living in or moving to the practice area.
Practice boundaryOur Practice Boundry is mainly Grangetown, Cardiff Bay, Butetown, Riverside & Central .
Updating your detailsIf you change name, address or telephone number, please let our receptionists know by calling or writing to us.
Complaints policyWe take complaints very seriously. We always try to provide the best service possible.
Violent or abusive behaviourWe take seriously any threatening, abusive or violent behaviour against any of our staff or patients.
Access to medical recordsThe practice is registered and complies with the Data Protection Act 1998.Any request for access to notes by a patient, patient’s 
Patient confidentialityWe respect your right to privacy and keep all your health information confidential and secure.
Data ProtectionYour Doctor and the team of health professionals caring for you keep records about your health and any treatment or care you receive from the NHS.
Using this websiteThe medical information on this website, and on any sites linked to from this website.We provide a wide range of services and clinics for patients at our practice. You can find out more by clicking on the links.
AppointmentsMorning appointments are open access. Please contact the surgery at 8.30AM.
ClinicsClick to see the full list of specialized appointments on offer
Repeat PrescriptionsPlease order in person or via your MyHealthOnline account and allow 24 hours before collection.
Test ResultsPlease telephone the surgery AFTER 12 O’CLOCK to check if the results of your tests are back.
Sick CertificatesYou only need a doctor’s note if you are unable to work and are ill for longer than seven calendar days.
Non-NHS ServicesThe NHS does not pay for some of the services we provide. These include private sick notes, insurance forms,
Self Help and Useful InformationAs well as our practice, there are many other local NHS services you can contact for health advice,
NHS Health InformationBelow you can play a selection of the health information videos provided by the NHS.Chemist Telephone Numbers
Thomas 20220174
Co-Op Pharmacy 0800 322311
Lloyds Pharmacy 20231907
Virdee 20635750
Other useful contacts
Business Service Centre (Formerly the Health Authority) Telephone 01495 332000
District Nurses Telephone 029 20250054
Health Visitors Telephone 029 20401653
Llandough Hospital Telephone 029 20711711
UHW (Heath) Telephone 029 20747747
Cardiff & Vale Local Health Board, PCIC Offices, Cardiff Royal Infirmary, Glossop Terrace, Cardiff CF24 OSZ. Temp Tel 029 20747747
There is good access for the disabled to all of our consultation rooms. The surgery has a ramp and wide doors to allow for wheelchair access. We also have a disabled toilet.
We also have an Induction Loop and Minicom at the practice for the hard of hearing. Please tell the Receptionist if your hearing or eyesight is impaired.
